Shipping Policy
When placing an order, the customer accepts that the delivery time indicated by Autocubo is indicative, and we will always try to send the order in the shortest possible time, and may even be shorter than the defined time.
When placing an order, the customer accepts that the delivery service is carried out by a carrier, which is responsible for delivering the products sent by Autocubo to the customer.
The customer accepts that any delay in the delivery of an order by the carrier or any other incident arising from transport cannot be attributed to Autocubo.
The deadlines indicated on the product pages refer to one unit. In some cases, more than one unit may imply a longer period.
The customer is responsible for providing all data correctly and unequivocally so that the order can be delivered by the carrier.
If the order is returned due to incorrect data or insufficient address, the customer will have to pay again for shipping.
If your order is unsuccessfully delivered to the address indicated, you will have to collect it at the CTT post indicated on the postal notice left in your mailbox. The deadline for collecting the order is only 5 days and after this period your order will be sent back to the sender. In this case, the customer is responsible for making a new payment for shipping.
For greater security, we recommend that you choose one of the shipping methods with tracking. However, if you choose the shipping method without tracking, Autocubo cannot be held responsible for the loss of the order.
When receiving your order, make sure that:
- There is no damage to the volume (dented, punctured, etc.);
- Signs of box opening/tampering;
If any of the situations mentioned above are detected, it is mandatory that you register the damage with the carrier's courier and then contact us by email geral@autocubo.pt
If no reservations are made regarding the external condition of the order, the complaint will automatically be void, as this demonstrates that the package was without external signs of damage upon receipt. For orders worth more than €99, Autocubo will be happy to offer you shipping costs for your order. Shipping will be made via Registered CTT. Valid only for mainland Portugal.Forms and deadlines for shipments to mainland Portugal.
Shipments are made by CTT and delivery times depend on the shipping method selected:
- CTT Correio Normal (no tracking): Receive the order at your home within up to 5 working days.
- CTT Store Collection (tracked): The order will be available for collection at a CTT post in your area of residence within a maximum period of 48 hours. In this shipping method, the order will not be delivered to your home.
- Express Shipping (tracked): Receive the order at your home within a maximum of 48 hours.
Forms and deadlines for Shipments to Madeira.
Shipments are made by CTT and delivery times depend on the shipping method selected:
- Registered CTT (tracked via plane): Receives the order at your home within a maximum period of 48 hours. Maximum 2kg.
- CTT Store Collection (tracked by sea): The order will be available for collection at the nearest CTT post within 5 to 7 working days. In this shipping method, the order will not be delivered to your home.
- CTT Expresso (tracked Via Marítimo): Receives the order at your home within a maximum period of 5 to 7 working days.
Note: Paints and other flammable products can only be sent by sea. Shipping by plane is prohibited for this type of material.
Forms and deadlines for shipments to the Azores.
Shipments are made by CTT and delivery times depend on the shipping method selected:
- Registered CTT (tracked via plane): Receives the order at your home within a maximum period of 72 hours. Maximum 2kg.
- CTT Expresso (tracked Via Marítimo): Receives the order at your home within 6 to 15 working days depending on the islands.
Note: Paints and other flammable products can only be sent by sea. Shipping by plane is prohibited for this type of material.
Parcel tracking
If you choose tracking shipping, you can track the status of your order at any time on the CTT website using this link
Available Payment Methods
- Multibanco Reference: Pay through your home banking or at any ATM in the service payments section using the ATM reference generated.
- Credit Card: Pay directly with your credit card.
- Paypal: Pay with all the security that Paypal offers.
- MBWay : Pay with the MBWay app using your cell phone.
Information updated on 08/13/2020