Shipping and Payments

Shipping Policy

When placing an order, the customer accepts that the delivery period indicated by Autocubo is indicative, and we will always try to send the order in the shortest possible time, and may even be less than the defined period.

When placing an order, the customer accepts that the delivery service is carried out by a carrier, which is responsible for delivering the products sent by Autocubo to the customer. The customer accepts that any delay in the delivery of an order by the carrier or any other incident resulting from transport cannot be attributed to Autocubo.

The deadlines indicated on the product pages refer to one unit. In some cases, more than one unit may imply a longer term.

The customer is responsible for providing all data correctly and unequivocally so that the order can be delivered by the carrier.

In case of return of the order due to wrong data or insufficient address, the customer will have to make a new payment for the shipping.

In case of failure to deliver your order at the indicated address, you will have to pick it up at the CTT post indicated in the postal notice left in your mailbox. The deadline for picking up the order is only 5 days and after that period your order will be sent back to the sender. In this case, the customer is responsible for making a new payment for the shipment.

For greater security, we recommend that you choose one of the shipping methods with tracking. However, if you opt for the shipping method without tracking, Autocubo cannot be held responsible for the loss of the order.

For orders worth more than 99€, Autocubo will be happy to offer you the shipping costs for your order. Shipping will be carried out in Registered CTT. Valid only for mainland Portugal.

Forms and deadlines for shipments to mainland Portugal.

Shipments are made by CTT and delivery times depend on the selected shipping method:

• CTT Normal Mail (without tracking): Receive the order at your home within 5 working days.

• CTT Store Pickup (tracked): The order will be available for pick up at a CTT post office in your area of ​​residence within a maximum period of 48 hours. In this shipping method, the order will not be delivered to your home.

• Express Shipping (tracked): Receive the order at your home within a maximum period of 48 hours.

Forms and deadlines for shipments to Madeira.

Shipments are made by CTT and delivery times depend on the selected shipping method:

• Registered CTT (tracked via Airplane): Receive the order at your home within a maximum period of 48 hours.

• CTT Store Pickup (Tracked By Sea): The order will be available for pick up at the nearest CTT post within 5 to 7 working days. In this shipping method, the order will not be delivered to your home.

• CTT Expresso (tracked by sea): Receive the order at your home within a maximum period of 5 to 7 working days.

Note: DIP inks can only be shipped by Sea. Shipment by Airplane is prohibited for this type of material.

Forms and deadlines for Shipments to the Azores.

Shipments are made by CTT and delivery times depend on the selected shipping method:

• Registered CTT (tracked via Airplane): Receive the order at your home within a maximum period of 72 hours.

• CTT Expresso (tracked by sea): Receive the order at your home within 6 to 15 working days depending on the islands.

Note: DIP inks can only be shipped by Sea. Shipment by Airplane is prohibited for this type of material.

parcel tracking

If you choose a shipment with tracking, you can follow the status of your order at any time on the CTT website at this link

Available Payment Methods

• Multibanco reference: Pay through your homebanking or at any ATM machine in the service payments section the generated multibanco reference.
• Credit Card: Pay directly with your credit card.
• Paypal: Pay with all the security that Paypal offers.
• MBWay : Pay with MBWay app with your mobile phone.

Information updated on 08/13/2020