Return Policy

Right of Free Resolution

The customer has 14 days, counting from the date of receipt (at their address or at the CTT / DPD collection point) to return any order without needing to provide any justification for doing so, in accordance with the provisions of paragraph 1 of article 10 of DL nº 24/2014, of February 14th. After these 14 days, we will not be able to accept a return.

It is the customer's responsibility to notify us by email and complete the return (sending the product to our facilities ) within the aforementioned period.

For the return to be valid, the item must be returned without signs of use and in the original packaging. You must also send proof of purchase.

The consumer may be held liable for the depreciation of the good, if the handling carried out to inspect the nature, characteristics and functioning of the good exceeds the handling that is normally permitted in a commercial establishment.

The consumer must return the goods within 14 days from the date on which he informed Autocubo of the decision to terminate the contract, having to bear the costs of returning the goods as stipulated in paragraph 2 of article 13 of Decree-Law no. 24/2014. February.

There are products that do not match the right of free resolution:

– Items likely to deteriorate rapidly;

– Items produced according to customer specifications or Customized;

– Items produced to order;

Refusal to receive, non-delivery or non-collection of the order for reasons not attributable to Autocubo or the carrier will result in the loss of the right to a refund of the amount paid for the order.

The amount paid for shipping costs at the time of purchase is non-refundable.

 

The item must be returned using a trackable shipping service.

Refunds
Once the returned product is received and inspected, we will send you an email to notify you of its receipt and inform you whether or not the return is accepted subject to the conditions set out above.

Whenever possible, the refund will be made using the same payment method. If this is not possible, the refund will be made by Bank Transfer.

If the refund is approved, Autocubo will refund the customer within a maximum period of 14 days from the day the product is received.

Article replacement
Autocubo only replaces items if they are defective, damaged or do not match the advertised price. 

To proceed with the replacement of the product, the customer must send an email to geral@autocubo.pt clearly stating the reasons for filing the complaint.

If accepted, Autocubo will bear the shipping costs for the return upon collection and will send the replacement product.

Shipping
To return your product, you should mail your product to:

19 Pinheiro Street, Lamaçães

4715-083 Braga

Portugal

Alternative Dispute Resolution