Right of Free Resolution
The customer has 14 days, counting from the day of receipt, to proceed with the return of any order without the need to present any justification for doing so, in accordance with the provisions of paragraph 1 of article 10 of DL nº 24/2014, of February 14th. After these 14 days, we will not be able to accept a return.
It is the customer's responsibility to notify us by email and complete the return (sending the product to our facilities ), within the said period.
For the return to be valid, the item must be returned without signs of use and in its original packaging. You must also send proof of purchase together.
The consumer may be held responsible for the depreciation of the good if the manipulation carried out to inspect the nature, characteristics and functioning of the good exceeds the manipulation that is usually accepted in a commercial establishment.
The consumer must return the goods within 14 days from the date on which he informed Autocubo of the decision to terminate the contract, having to bear the costs of returning the goods as stipulated in paragraph 2 of article 13 of Decree-Law nº 24/2014 of February.
There are products that do not grant the right of free resolution:
– Items likely to deteriorate quickly;
– Articles produced according to customer specifications or Customized;
– Articles produced to order;
The amount paid for shipping costs at the time of purchase is non-refundable.
The item must be returned using a trackable shipping service.
As soon as the returned product is received and inspected, we will send an email to notify you of its reception and inform you if the return is accepted or not under the above conditions.
Whenever possible, refunds will be made using the same method of payment. If this is not possible, reimbursement will be made by bank transfer.
If the refund is approved, Autocubo will refund the customer within a maximum period of 14 days from the day the product is received.
Replacement of articles
Autocubo only replaces items if they are defective, damaged or do not match the advertised. To proceed with the exchange, the customer must send an email to firstname.lastname@example.org notifying us of their intention and send the item to: Rua Pinheiro 19, Lamaçães, 4715-083 Braga
To return your product, you must send your product to:
Rua Pinheiro 19, Lamaçães
Alternative Dispute Resolution
In the event of a dispute, the consumer may resort to an Alternative Consumer Dispute Resolution (RAL) entity.
Alternative Consumer Dispute Resolution (RAL) entities are entities authorized to mediate, conciliate and arbitrate consumer disputes in Portugal and are registered on the list of ADR entities provided for by Law No. 144/2015.
CIAB - Consumer Arbitration Court
Rua D. Afonso Henriques, 1 4700-030 Braga
More information at the Consumer Portal: www.consumidor.pt
You can also use the Complaints Book at: www.livroreclamacoes.pt
Updated on 8/13/2020