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Shipping Policy

When placing an order, the customer accepts that the delivery time indicated by Autocubo is indicative, and that we will always try to send the order in the shortest possible time, which may even be shorter than the defined time.

When placing an order, the customer accepts that the delivery service is carried out by a carrier, which is responsible for delivering the products sent by Autocubo to the customer.

The customer accepts that any delay in the delivery of an order by the carrier or any other incident arising from transport cannot be attributed to Autocubo.

The delivery times indicated on the product pages refer to one unit. In some cases, more than one unit may result in a longer delivery time.

The customer is responsible for providing all data correctly and unequivocally so that the order can be delivered by the carrier.

In case of return of the order due to incorrect data or insufficient address, the customer will have to make a new payment for shipping.

If your order is not delivered to the address indicated, you will have to collect it from the CTT post office indicated on the postal notice left in your mailbox. The deadline for collecting the order is only 5 days.

Orders not collected from CTT Store / DPD Point:

The deadline for collecting the order at a CTT Store is 5 working days and at a DPD Point it is 10 working days.

After this period, your order will be sent back to the sender. In this case, the customer is responsible for making a new payment for shipping.

When receiving the order, make sure that:

• There is no damage to the volume (dented, punctured, etc.);
• Signs of box opening/tampering;

If any of the above mentioned situations are detected, it is mandatory that you register the damage with the carrier's courier and then contact us by email at geral@autocubo.pt

If no reservations are made regarding the external condition of the package, the complaint will automatically be void, as this demonstrates that the package showed no external signs of damage upon receipt.

Shipping methods and deadlines for mainland Portugal.

Shipments are made by CTT or DPD and delivery times depend on the shipping method selected:

• CTT Normal Mail (without tracking): Receive the order at your home within up to 5 working days.

• DPD Pick-up Point 72h: The order will be available for collection at a DPD Pick-up Point in your area of ​​residence within a maximum period of 72 hours. With this shipping method, the order will not be delivered to your home.

• Collection at CTT Store (tracked): The order will be available for collection at a CTT post office in your area of ​​residence within a maximum period of 48 hours. With this shipping method, the order will not be delivered to your home.

• Express Shipping (tracked): Receive the order at your home within a maximum period of 48 hours.

For greater security, we recommend that you choose one of the shipping methods with tracking. However, if you choose the shipping method without tracking, Autocubo cannot be held responsible for the loss of the order.

For orders over €99, Autocubo will be happy to offer free shipping. Valid for mainland Portugal only.

Shipping methods and deadlines for Madeira.

Shipments are made by CTT and delivery times depend on the shipping method selected:

• Registered CTT (tracked by plane): Receive the order at your home within a maximum period of 48 hours. Maximum of 2kg.

• Collection at CTT Store (tracked by sea): The order will be available for collection at the nearest CTT post office within 5 to 7 working days. With this shipping method, the order will not be delivered to your home.

• CTT Expresso (tracked by sea): Receive the order at your home within a maximum period of 5 to 7 working days.

Note: Paints and other flammable products can only be shipped by sea. Shipping by plane is prohibited for this type of material.

Shipping methods and deadlines for the Azores.

Shipments are made by CTT and delivery times depend on the shipping method selected:

• Registered CTT (tracked by plane): You will receive your order at home within a maximum period of 72 hours. Maximum weight of 2 kg.

• CTT Expresso (tracked by sea): Receive the order at your home within 6 to 15 working days depending on the islands.

Note: Paints and other flammable products can only be shipped by sea. Shipping by plane is prohibited for this type of material.

Parcel tracking

If you choose shipping with tracking, you can follow the status of your order at any time on the CTT website at this link

Available Payment Methods

• Multibanco Reference: Pay through your home banking or at any ATM in the service payments section using the generated Multibanco reference.
• Credit Card: Pay directly with your credit card.
• Paypal: Pay with all the security that Paypal offers.
• MBWay : Pay with the MBWay app on your mobile phone.

Information updated on 13/03/2024

Right of Free Resolution

The customer has 14 days, counting from the date of receipt (at their address or at the CTT / DPD collection point) to return any order without needing to provide any justification for doing so, in accordance with the provisions of paragraph 1 of article 10 of DL nº 24/2014, of February 14th. After these 14 days, we will not be able to accept a return.

It is the customer's responsibility to notify us by email and complete the return (sending the product to our facilities ) within the aforementioned period.

For the return to be valid, the item must be returned without signs of use and in the original packaging. You must also send proof of purchase.

The consumer may be held liable for the depreciation of the good, if the handling carried out to inspect the nature, characteristics and functioning of the good exceeds the handling that is normally permitted in a commercial establishment.

The consumer must return the goods within 14 days from the date on which he informed Autocubo of the decision to terminate the contract, having to bear the costs of returning the goods as stipulated in paragraph 2 of article 13 of Decree-Law no. 24/2014. February.

There are products that do not match the right of free resolution:

– Items likely to deteriorate rapidly;

– Items produced according to customer specifications or Customized;

– Items produced to order;

Refusal to receive, non-delivery or non-collection of the order for reasons not attributable to Autocubo or the carrier will result in the loss of the right to a refund of the amount paid for the order.

The amount paid for shipping costs at the time of purchase is non-refundable.

 

The item must be returned using a trackable shipping service.

Refunds
Once the returned product is received and inspected, we will send you an email to notify you of its receipt and inform you whether or not the return is accepted subject to the conditions set out above.

Whenever possible, the refund will be made using the same payment method. If this is not possible, the refund will be made by Bank Transfer.

If the refund is approved, Autocubo will refund the customer within a maximum period of 14 days from the day the product is received.

Article replacement
Autocubo only replaces items if they are defective, damaged or do not match the advertised price. 

To proceed with the replacement of the product, the customer must send an email to geral@autocubo.pt clearly stating the reasons for filing the complaint.

If accepted, Autocubo will bear the shipping costs for the return upon collection and will send the replacement product.

Shipping
To return your product, you should mail your product to:

19 Pinheiro Street, Lamaçães

4715-083 Braga

Portugal

Alternative Dispute Resolution